In “Ukrzaliznytsia” does not provide compensation to passengers for poor travelling conditions. About it reports “UKRINFORM” with reference to information obtained on request.
“Passengers carried passenger cars, meeting the sanitary-technical and other regulations, which provide safety for life and health of passengers. Compensation compensation to passengers for poor travelling conditions normative and legal acts not provided”, – is spoken in the answer of “Ukrzaliznytsya”.
In addition, it is noted that according to the contract of carriage (acquired travel document) the carrier undertakes to carry the passenger to the destination within the time specified in the contract.
“Railways” reports that during 2018, there were no recorded complaints of citizens about violations of their rights during passenger transport.
“All disputes and misunderstandings arising between passengers and railway workers, decided on a station by station Manager or the chief station, on the trains during the train – the train head, not bringing them to court” – said “Ukrzaliznytsia”.
The company inform that in case of detection in passenger cars technical faults, the passenger has the right to appeal to the head of the train via a conductor. The compositions of passenger trains escorted by the head of the train, conductors and electrician, if possible, resolves technical malfunction during a trip.
“Ukrzaliznytsia” also reports that support passenger trains a medical professional are not provided, and in cases of emergency, you must contact your guide, who will inform the head of the train, and the one through the means of communication will be able to call an ambulance that will wait patient to the nearest station.
As reported, Ukrzaliznytsia increased the fares by 12%.