New computer failure at Urgences-santé

Photo: Graham Hughes Archive The canadian Press

For the second time in a few days, the computer system communication Emergency Health broke down for about two hours Tuesday morning, affecting the distribution of the ambulances in Montreal and Laval.

The failure prevented the dispatchers to communicate to ambulance staff by computer calls to users.

The information provided to the 911 so they had to be graded manually by the dispatchers and then relayed vocally to the paramedics.

“Our calls are assigned in voice mode via the radio that paramedics have all in their possession, in the same way as it is done everywhere in the region”, explained the director operations-Emergency Health, Valerie Tremblay.

The satellite positioning system (GPS) of the vehicles has also been affected by the failure.

Ms. smith acknowledged that this situation added a delay to the distribution, but clarified that it was not significant.

“We have made every effort to minimize impacts, she explained, but to give calls by voice rather than by e-mail directly in the ambulance has an impact on the time, that’s for sure, but really minimal.”

Last Saturday, trouble of the same kind have disrupted the activities of dispatchers and paramedics in Montreal and the GPS in a vehicle, the paramedics have not worked for nearly twenty hours.